Customer Operations Specialist Job Opening at Agilent in Singapore July 2017

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To help to make this company imaginative and prescient vision and also assignment comes legitimate; Agilent will be open regarding fresh place seeing that Customer Operations Specialist throughout Singapore begin as July 2017. Everybody who’s thinking about completing this kind of nonincome producing, you should engage in this particular Customer Operations Specialist July 2017 recruitment within Singapore. It truly is recommended for everyone members to organize many essential prerequisites just for this employment recruitment method, for the reason that method will be needing someone to give suitable standards which the organization would like due to this location. If you are that you are one that may load the options, you can attempt to see more information about Customer Operations Specialist July 2017 in Singapore below.

Customer Operations Specialist at Agilent in Singapore July 2017

Agilent inspires and supports discoveries that advance the quality of life. We provide life science, diagnostic and applied market laboratories worldwide with instruments, services, consumables, applications and expertise. Agilent enables customers to gain the answers and insights they seek –– so they can do what they do best: improve the world around us. Information about Agilent is available at www.agilent.com.

  • Analyze and respond to customer's request for quotation in a timely and accurate fashion, and ensure compliance to Agilent policies / terms and conditions.
  • Manage service order closure.
  • Understand customer needs and take ownership for customer satisfaction in assigned area.
  • Trigger customer billings timely and in accordance with defined policy and standards.
  • Perform error correction to clear all the stuck orders
  • Focal Point for Support and sales force for all support maintenance contracts quotations, renewals and account receivable process issues and problem resolutions.
  • Analyze and respond to customer's request for quotation in a timely and accurate fashion, and ensure compliance to Agilent terms and conditions, export licensing conditions and customer specific procurement guidelines.
  • Follow up on outstanding quotes, handling customer queries, explaining support terms and conditions and selling benefits of support agreements.
  • Ensure that support agreements are renewed promptly and are administered according to Agilent Corporate Marketing Policy and applicable standards like ISO, internal audit and Local Business policy standards.
  • Interact directly with Support and Sales in accepting orders and ensure adherence to the Agilent order acceptance policy and standard or specially negotiated terms and conditions
  • Responsible for maintaining completeness and integrity of support agreement data in the applicable admin system.
  • Interact with other Agilent organizations to resolve order fulfilment related issues and change requests
  • Ensure prompt and accurate billings to customer per contract terms.
  • Ensure that all transaction documents are qualified and filed to satisfy corporate and legal requirement.
  • Understand the established key processes in assigned areas; initiate and lead projects to improve quality and customer satisfaction; document work methods and results to avoid rework
  • Works on customer service assignments with broadly defined objectives
  • Solves straight-forward issues, challenges and problems within field of specialization
Qualifications:
  • Bachelors or Masters Degree or University Degree or equivalent.
  • Typically 2-4 years relevant experience for entry to this level.
Requires general proficiency with tools, systems and procedures to accomplish job.
Agilent is an equal opportunity employer.
Company:

If you are interested and qualified to follow the job recruitment, you have to prepare yourself and send your application letter immediately. Only candidates who meet the criteria for Customer Operations Specialist in Singapore, Singapore who will be called to attend interview. If you still do not satisfy with our job recruitment information above, you can try to read other job recruitment information that we provide in our website which still located in Singapore region from any other company. You can also try to find other job recruitment information for Customer Operations Specialist in Singapore below.

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