Business & Operations Support Executive Job Opening in Singapore at Singtel

LautanJobs.com - Today's employment setting is extremely competitive, that is certainly why you need to work wisely and it is also not only a tricky procedure. LautanJobs.com give you the opportunity to do it, that is, they could help to the correct conclusion get far better strategy to use, swift, together with the outstanding result. In this way, you are likely definitely better and safer place to live sometime soon. Singtel is one of the companies that you can trust, your family live adequately in addition to much better in the foreseeable future. The accession of these companies is to reach a competent person, your purpose easier and help make the desire be realized.

To help these companies imaginative and prescient vision, and also the Association comes legitimate; Singtel will be open regarding fresh place seeing that Business & Operations Support Executive throughout Singapore begin as July 2017. Everybody who’s thinking about completing this kind of nonincome producing, you should engage in this particular Business & Operations Support Executive July 2017 recruitment within Singapore. It really is recommended to organize for all members, the many essential just for this employment recruitment method, to give for the reason that the method need someone with the appropriate standards, which the organization would like to through this situation. If you are, you a, you may load the options that you can try to see other information about Business & Operations Support Executive July 2017 in Singapore below.

Business & Operations Support Executive at Singtel in Singapore July 2017

Business Reporting

  • Prepare daily, weekly and monthly reports and other ad hoc reports.
  • Disseminate performance results to internal/external stakeholders on a timely basis
  • Tracking of client contractual KPI Performance
  • To ensure proper housekeeping of reporting documents for reference and audit purposes
  • Monthly updating of the CCO & Centre Performance Dashboard and Incentives
  • To prepare statistics to facilitate Workforce Planning activities

Contact Centre Analytics
  • Ensure the preparation and analysis of reports related to Contact Centre Analytics to pick out trends, special causes and provide supporting details.
  • Establish weekly Service Level forecasts, monitor performance, track KPIs, highlight variances and exceptions, and track follow up actions. This would include weekly consolidation of rolling forecast and monthly reports/updates for sharing.
  • Identify, implement and track process improvements that will improve customer experience and recommend failure demand calls improvement initiatives within and beyond department.

The Ideal Candidate
  • Diploma in IT/business management with 1 to 3 years’ experience in reports preparation / analysis
  • A strong knowledge/familiarity with Microsoft Excel.
  • Experience in Call Centre Operations / Operations Support will be an advantage.
  • Attention to detail and accuracy
  • Self-starter
  • Ability to multitask and meet tight deadlines

If you are interested and qualified to follow the job recruitment, you have to prepare yourself and send your application letter immediately. Only candidates who meet the criteria for Business & Operations Support Executive in Singapore, Singapore who will be called to attend interview. If you still do not satisfy with our job recruitment information above, you can try to read other job recruitment information that we provide in our website which still located in Singapore region from any other company. You can also try to find other job recruitment information for Business & Operations Support Executive in Singapore below.

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